Privacy Policy
At Thermastore, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
1. What Information We Collect
We may collect personal information including (but not limited to):
Full name
Email address
Phone number
Billing and shipping address
Purchase history
Payment details (processed securely via third-party providers)
We only collect personal information that is necessary for us to provide our products and services or to comply with legal obligations.
2. How We Collect Information
We collect personal information when you:
Visit our website
Complete a webform
Make a purchase
Subscribe to our newsletter or promotions
Contact us via email, phone, or our website contact form
Participate in surveys, competitions, or promotions
We may also use cookies and other tracking technologies to enhance your browsing experience and improve our services.
3. Use of Your Personal Information
We use your personal information to:
Fulfil orders and process transactions
Communicate with you about your orders or enquiries
Provide customer support
Send marketing communications
Improve our website and user experience
Comply with legal obligations
You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
4. Disclosure of Personal Information
We may disclose your personal information to:
Trusted third-party service providers (e.g. payment processors, delivery services, service agents)
IT and marketing support services
Government or regulatory authorities if required by law
We take reasonable steps to ensure third parties protect your information and use it only for the intended purpose.
5. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use secure servers, encrypted payment gateways, and other industry-standard security measures.
6. Access and Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete. To request access or correction, please contact us using the details below.
7. Cookies and Website Analytics
We use cookies and third-party analytics tools (such as Google Analytics) to understand how users interact with our website and improve functionality. You can control or disable cookies through your browser settings, though this may affect site performance.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically.
10. Contact Us
Email: sales@thermastore.com.au
Website: https://www.thermastore.com.au
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